Privacy policy

Last updated: June 2026

This Privacy Policy describes how Haloven LLC ("Haloven," "we," "us," or "our") collects, uses, protects, and discloses your personal information when you visit, use, or make a purchase on haloven.com (the "Services"), or otherwise communicate with us. Our store is powered by Shopify, which helps us operate the Services.

Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read and understand it. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Who We Are (Data Controller)

For the purposes of applicable data protection laws, Haloven LLC is the data controller responsible for your personal information. You can reach us at:

Haloven LLC 5434 W Tyson Ave, Tampa, FL 33611, United States

  • Email: info@haloven.com
  • Text (text only — please do not call): 203-510-0895
  • Support hours: Monday–Friday, 9am–5pm EST

Personal Information We Collect

When we use the term "personal information" (or "personal data"), we mean information that identifies or can reasonably be linked to you. It does not include anonymous or de-identified data. Depending on how you interact with the Services, we may collect or process:

  • Contact details — your name, billing and shipping address, phone number, and email address.
  • Financial information — payment card information, transaction details, form of payment, and payment confirmation. (Full payment card numbers are handled by our payment providers, not stored on our own systems — see "How We Protect Your Information.")
  • Account information — username, password, preferences, and settings.
  • Transaction information — items you view, add to cart, purchase, return, exchange, or cancel, and your order history, including subscription and recurring orders.
  • Communications — information you include when you contact us, such as a support request.
  • Device and usage information — your device, browser, network connection, IP address, other unique identifiers, and how you interact with the Services, including through cookies and similar technologies.

How We Collect Your Information

  • Directly from you — when you place an order, create an account, or contact us.
  • Automatically — from your device and through cookies and similar technologies when you use the Services.
  • From service providers — such as Shopify, our payment processors, and analytics providers.
  • From partners and other third parties — such as advertising and marketing partners.

How We Use Your Information

  • To provide the Services — process and fulfill your orders and subscriptions, take payment, arrange shipping, manage returns and refunds, maintain your account, and personalize your shopping experience.
  • To communicate with you — send order and account notifications, respond to support requests, and maintain our relationship with you.
  • Marketing and advertising — send promotional emails, text messages, or mail you've opted into, and show you relevant ads on our site and other platforms (including Meta and Google) based on your activity. You can opt out at any time (see "Your Rights and Choices").
  • Security and fraud prevention — authenticate your account, secure payments, and detect or prevent fraud or misuse.
  • Legal and compliance — comply with applicable law, respond to valid legal requests, and enforce our terms and policies.

Cookies and Tracking Technologies

We and our service providers use cookies, pixels, and similar technologies to operate and secure the Services, remember your preferences, analyze performance, and deliver and measure advertising (including through Meta and Google). You can control cookies through your browser settings and, where applicable, opt out of advertising-related data sharing as described below. If you visit our site with a Global Privacy Control (GPC) signal enabled, we treat it as an opt-out request for that browser where required by law.

How We Disclose Your Information

We may disclose your personal information to:

  • Service providers acting on our behalf — including Shopify (hosting and store services), payment processors, shipping carriers (e.g. USPS), email and SMS providers, analytics, customer support, and cloud storage.
  • Advertising and marketing partners to deliver and measure advertising. For example, we use Shopify to support personalized advertising with third-party services. Depending on where you live, you may direct us not to share information for targeted advertising — opt out here.
  • At your direction or with your consent — such as to ship your order.
  • For legal reasons or business transfers — to comply with legal obligations, respond to lawful requests, enforce our policies, protect our rights, or in connection with a merger, acquisition, or similar transaction.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your use of the Services to provide and improve them. Information you submit may be transmitted to and shared with Shopify and its service providers. For certain enhanced features, Shopify acts as a data controller and uses information about your interactions with our store and other merchants. To learn how Shopify uses your information and the rights you may have, see the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

How We Protect Your Information (Data Protection & Security)

We take data protection seriously and use reasonable administrative, technical, and physical safeguards designed to protect your personal information — including encryption in transit (SSL) across our Shopify-hosted store and PCI-DSS-compliant payment processing handled by our payment providers (we do not store full payment card numbers on our own systems). Access to personal information is limited to those who need it to operate the Services. That said, no method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please avoid sending sensitive information through unsecured channels.

Data Retention

We retain your personal information for as long as needed to provide the Services, maintain your account, comply with our legal obligations, resolve disputes, and enforce our agreements and policies.

Your Rights and Choices

Depending on where you live (including under U.S. state privacy laws such as the California Consumer Privacy Act), you may have some or all of the following rights. These rights are not absolute and may be subject to exceptions under applicable law:

  • Access / Know — request access to the personal information we hold about you.
  • Delete — request deletion of your personal information.
  • Correct — request correction of inaccurate personal information.
  • Portability — request a copy of your information or its transfer to a third party.
  • Opt out of sale or sharing for targeted advertising — opt out of the "sale" or "sharing" of your personal information for targeted advertising here. We honor Global Privacy Control signals where required.
  • Manage communications — unsubscribe from marketing emails using the link in any email, or reply STOP to opt out of marketing text messages. We may still send transactional messages about your orders.

If you reside in the UK or European Economic Area, you may also have rights to object to or restrict processing and to withdraw consent where we rely on it.

We will not discriminate against you for exercising these rights. We may need to verify your identity before responding, and you may use an authorized agent where permitted by law. To exercise any right, contact us using the details below.

Children's Privacy

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. We do not knowingly "sell" or "share" the personal information of individuals under 16. If you believe a child has provided us with personal information, please contact us so we can delete it.

Third-Party Links

The Services may link to third-party websites we do not control. We are not responsible for the privacy practices or content of those sites; please review their policies before providing information.

International Users

We are based in the United States and currently sell and ship within the United States. If you access the Services from outside the U.S., your information may be transferred to, stored, and processed in the United States. Where required, we rely on recognized transfer mechanisms (such as Standard Contractual Clauses) for any transfers from the UK or EEA.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. We will post the revised policy here and update the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, or wish to exercise your rights, contact us at:

Haloven LLC — Data Controller 5434 W Tyson Ave, Tampa, FL 33611, United States

  • Email: info@haloven.com
  • Text (text only — please do not call): 203-510-0895
  • Support hours: Monday–Friday, 9am–5pm EST

Related policies: Terms of Service · Return & Refund Policy · Shipping Policy · Legal Notice · FAQ · Contact Us