Shipping policy
At Haloven, we work hard to get your order packed, processed, and on its way as quickly as possible. Below is everything you need to know about how and when your order ships.
Where We Ship
We currently ship within the United States only. All orders are shipped from our facility in Tampa, Florida.
Shipping Cost
Shipping is free on all orders within the United States, sent via USPS Ground Advantage. The price you see at checkout is the price you pay — there are no hidden handling fees or surcharges.
Order Processing & Cutoff Time
Orders are processed within 1 business day of being placed.
- Order cutoff: Orders placed before 3:00 PM EST, Monday–Friday, begin processing the same business day. Orders placed after 3:00 PM EST, or on weekends or holidays, begin processing the next business day.
- We process and ship orders Monday through Friday, excluding major U.S. holidays.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information so you can follow your package in transit.
Shipping Carrier & Delivery Time
Orders ship via USPS Ground Advantage. After your order has been processed, estimated transit time is 2–3 business days.
Including processing, most orders arrive within approximately 3–4 business days of being placed. Business days do not include weekends or major holidays. While most orders arrive within this timeframe, occasional carrier delays may happen due to weather, holidays, high shipping volume, or other circumstances outside of our control.
Tracking Your Order
Once your order ships, you will receive tracking information by email. Please allow up to 24 hours for tracking updates to appear after your shipping label has been created.
Incorrect or Incomplete Shipping Addresses
Please make sure your shipping address is entered correctly at checkout. Haloven is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an address mistake after placing your order, please contact us immediately at info@haloven.com so we can try to correct it before the order ships. Once an order has shipped, we may not be able to make changes to the delivery address.
Lost, Delayed, or Missing Packages
If your package is delayed, lost, or marked as delivered but not received, please contact USPS first using your tracking number. You may also contact us at info@haloven.com, and we'll do our best to help you look into the issue.
Returns & Refunds
For information on returns, refunds, and our money-back guarantee, please see our Return & Refund Policy.
Contact Us
For any shipping questions, please reach us at:
- Email: info@haloven.com
- Text support (text only — please do not call): 203-510-0895
- Support hours: Monday–Friday, 9am–5pm EST
Haloven LLC · 5434 W Tyson Ave, Tampa, FL 33611