Return & Refund Policy
At Haloven, we stand behind the quality of our products and want every customer to feel confident ordering from us. That confidence is backed by our money-back guarantee, explained below.
Our 30-Day Money-Back Guarantee
If you're not completely satisfied with your order for any reason, you may request a refund within 30 days of your order being marked as delivered. This applies to general cases, not just damaged or defective items.
Cancellation & Return Period
Your cancellation period — the window to cancel your order under the guarantee or request a refund — is 30 calendar days from the date your order is marked as delivered. Requests made after this 30-day period are not eligible.
Returns
Because Haloven Chlorophyll Gummies are a consumable wellness product, we are unable to accept physical returns of any product — opened or unopened, used or unused — once it has been delivered, for the health, safety, and hygiene of all of our customers. The good news: you do not need to ship anything back to receive your money back.
Return Shipping Costs
Because no physical return is ever required, there are no return shipping costs to you.
Restocking Fees
We do not charge any restocking fees — ever.
Return Procedure (How to Request a Refund)
To request a refund, please follow this procedure:
- Email us at info@haloven.com within 30 days of delivery.
- Include your full name, order number, and the email address used at checkout.
- Optionally, add a brief description of your issue so we can serve you faster.
Email is our only official channel for refund requests. Requests submitted through social media, direct messages, comments, SMS, live chat, or any channel other than email cannot be processed as official refund requests.
Refund Method & Refund Processing Time
Approved refunds are issued to your original payment method. Our refund processing time is as follows: we review every request within 2–3 business days, and once approved, your refund is issued within 2 business days. Please allow an additional 5–10 business days for your bank or payment provider to post the refund to your account.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival. If your order arrives damaged or defective, or if you received the wrong item, contact us at info@haloven.com within 7 days of delivery with your order number and a photo of the issue. We will make it right with a replacement or a full refund at no cost to you.
Subscriptions & Recurring Orders
If you signed up for a Haloven subscription, you can cancel or pause anytime through the Manage Subscriptions link in your account, or by emailing info@haloven.com. To avoid being charged for an upcoming order, cancel before your next renewal date. Subscription orders that have already shipped are covered by the same 30-Day Money-Back Guarantee described above.
Order Cancellations (Before Shipment)
If you need to cancel an order before it ships, contact us at info@haloven.com as soon as possible. We process orders within 1 business day, so we can only cancel or change an order before it has been processed for shipment.
Denied Requests
Haloven reserves the right to deny refund requests that are submitted outside the required email channel, submitted after the 30-day window, or that appear to be fraudulent, abusive, or in violation of this policy.
Contact Us
For all refund and return questions, please contact us at:
- Email: info@haloven.com
- Text (text only — please do not call): 203-510-0895
- Hours: Monday–Friday, 9am–5pm EST
Haloven LLC · 5434 W Tyson Ave, Tampa, FL 33611